Contacting Support

Email support

Email [email protected] for any issue not covered in the docs.

What to include

• Your briDJe version (found in briDJe → About)
• Your OS and version (macOS 14.4, Windows 11, etc.)
• Source and target platforms (e.g. Rekordbox to Serato)
• A description of the issue — what you expected vs what happened
• Any error messages shown in the app (screenshot is fine)

Response time

We aim to respond within 1 business day. Support is available Monday–Friday.